Skip to content

Privacy Policy

Last updated: 1 July 2026

1. Introduction

Millbrook Garden Centre Limited (“we”, “us” or “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit and use our website, including when you contact us, place orders, subscribe to marketing communications or otherwise interact with our online services.

This policy applies only to information collected through our website and online shop.

2. Who We Are

Millbrook Garden Centre Limited
Millbrook House
Mitchel Troy
Monmouth
NP25 4BD

Company number: 08992189

Telephone: 01600 713770
Email: [email protected]
Website: www.millbrookshop.com
Contact page: Contact us

For the purposes of UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), Millbrook Garden Centre Limited is the Data Controller of your personal information.

3. Information We Collect

We may collect and process the following information:

Information You Provide

When you:

  • Submit an enquiry through our contact form
  • Place an order through our online shop
  • Create an account
  • Subscribe to our newsletter
  • Contact us by email or telephone

We may collect:

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Delivery address
  • Order information
  • Any information contained in messages you send to us

Technical Information

When you visit the website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages viewed
  • Date and time of visits
  • Referral sources
  • Cookie and tracking information

4. How We Use Your Information

We use your information to:

  • Respond to enquiries
  • Process and fulfil orders
  • Manage customer accounts
  • Provide customer support
  • Send service-related communications
  • Improve our website and services
  • Prevent fraud and misuse
  • Comply with legal obligations
  • Send marketing communications where you have consented

5. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract

Where processing is necessary to:

  • Supply goods you have ordered
  • Manage your account
  • Communicate about your purchases

Legitimate Interests

To:

  • Improve website performance
  • Monitor website security
  • Respond to enquiries
  • Prevent fraud

Consent

For:

  • Non-essential cookies
  • Email marketing and newsletters

You may withdraw consent at any time.

Legal Obligation

Where we are required to comply with tax, accounting or other legal requirements.

6. Ecommerce Orders and Payments

Our website includes an online shop built using WooCommerce and integrated with our EPOS system. Product information may be supplied through NuEPOS and payment processing may be provided through an approved payment provider.

When you make a purchase, payment information is processed securely by our payment provider. We do not store complete payment card details on our website servers.

7. Marketing Communications

If you subscribe to our marketing communications, we may use your email address to send:

  • News
  • Special offers
  • Seasonal promotions
  • Gardening information
  • Product updates

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly

8. Cookies

Our website uses cookies and similar technologies to:

  • Operate essential website functions
  • Remember preferences
  • Understand visitor behaviour
  • Improve website performance
  • Measure the effectiveness of marketing activity

Where required by law, we will seek your consent before placing non-essential cookies on your device.

A separate Cookie Policy provides further information.

9. Information Sharing

We do not sell your personal information.

We may share information with trusted service providers who help us operate our website and business, including:

  • Website hosting providers
  • Payment providers
  • Ecommerce platform providers
  • Analytics providers
  • IT support providers
  • Delivery and logistics providers

We require these organisations to protect your information appropriately and only process it on our instructions.

10. International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place as required by UK data protection law.

11. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

  • Managing enquiries
  • Providing services
  • Fulfilling orders
  • Meeting legal, tax and accounting requirements

Retention periods may vary depending on the nature of the information and applicable legal requirements.

12. Security

We use appropriate technical and organisational measures to protect personal information.

These measures include:

  • Secure hosting
  • Encryption where appropriate
  • Access controls
  • Security monitoring
  • Backup systems

13. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of information in certain circumstances
  • Restrict or object to processing
  • Withdraw consent
  • Request data portability
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

14. Contact Us

If you have any questions about this Privacy Policy or how we process your information, please contact:

Millbrook Garden Centre Limited
Millbrook House
Mitchel Troy
Monmouth
NP25 4BD

Email: [email protected]
Telephone: 01600 713770
Contact page: Contact us

15. Complaints

If you are unhappy with how we have handled your personal information, you have the right to complain to:

Information Commissioner’s Office (ICO)
Website: www.ico.org.uk