Website Terms of Use

Last updated: 1 July 2026

1. Introduction

Welcome to the Millbrook Garden Centre website (“Website”).

These Terms of Use govern your access to and use of this Website. By using the Website, you agree to be bound by these Terms. If you do not agree with them, you should stop using the Website immediately.

These Terms apply only to the use of this Website and its content. Any purchase of goods through the Website will be subject to separate trading terms and conditions. The Website includes informational pages, contact forms, an online shop, product listings and related content.

2. About Us

This Website is operated by:

Millbrook Garden Centre Limited
Millbrook House
Mitchel Troy
Monmouth
NP25 4BD

Telephone: 01600 713770
Email: [email protected]
Website: www.millbrookshop.com
Contact page: Contact us

3. Permitted Use

You may use this Website solely for lawful purposes.

You agree not to:

Use the Website in any way that breaches applicable laws or regulations.
Attempt to gain unauthorised access to any part of the Website, server, database or connected systems.
Introduce viruses, malware, ransomware or other harmful code.
Attempt to disrupt or impair the operation or security of the Website.
Use automated tools, scraping software, bots or similar technologies to extract data from the Website without our written permission.
Misrepresent your identity when using contact forms or account features.

We reserve the right to restrict or terminate access where misuse is detected.

4. Website Content

The information on this Website is provided for general information purposes only.

Whilst we aim to keep the Website accurate and up to date, we make no guarantee that:

Content is complete or current.
Product descriptions are free from errors.
Information will always be available.
The Website will be uninterrupted or error-free.

Content may be changed, updated or removed without notice.

5. Product Information

The Website may display information about products available from Millbrook Garden Centre, including plants, gardening products and related goods. The Website may include ecommerce product listings populated from the business’s EPOS system.

Product images are provided for illustrative purposes and actual products may vary due to:

Seasonal availability.
Natural variation in plants.
Supplier changes.
Product updates.

Prices, stock levels and availability may change without notice.

6. User Accounts

Where the Website allows account registration, you are responsible for:

Maintaining the confidentiality of your login details.
Ensuring information supplied is accurate.
All activity carried out using your account.

You must notify us immediately if you believe your account has been compromised.

We reserve the right to suspend or remove accounts where these Terms have been breached.

7. Contact Forms and User Submissions

When submitting information through a contact form or other interactive feature, you agree:

The information you provide is accurate.
You will not submit unlawful, offensive or misleading content.
You will not upload malicious software or files.

Any information submitted through the Website will be handled in accordance with our Privacy Policy.

8. Intellectual Property

Unless otherwise stated, all content on this Website is owned by or licensed to Millbrook Garden Centre Limited.

This includes:

Text
Images
Graphics
Branding
Logos
Layouts
Product information
Website design elements

You may:

View pages for personal use.
Print copies for personal, non-commercial use.

You may not:

Republish website content.
Copy substantial portions of content.
Use images or branding without permission.
Create derivative works based on Website content.

9. Links to Third-Party Websites

This Website may contain links to third-party websites.

These links are provided for convenience only.

We have no control over, and accept no responsibility for:

Third-party website content.
Privacy practices.
Availability of linked websites.
Products or services offered by third parties.

Accessing third-party websites is at your own risk.

10. Website Availability

We aim to keep the Website available at all times. However, we do not guarantee uninterrupted access.

The Website may be temporarily unavailable due to:

Maintenance activities.
Security updates.
Technical faults.
Events outside our reasonable control.

11. Limitation of Liability

To the fullest extent permitted by law, Millbrook Garden Centre Limited shall not be liable for:

Loss arising from use of the Website.
Loss caused by reliance on Website information.
Loss of data.
Loss of profits or business opportunity.
Interruption of business.
Technical problems outside our reasonable control.

Nothing in these Terms excludes liability that cannot legally be excluded.

12. Security

You must not attempt to:

Circumvent Website security measures.
Test vulnerabilities without permission.
Access restricted areas.
Interfere with Website infrastructure.

Any unauthorised access attempt may be reported to appropriate authorities.

13. Privacy and Cookies

Your use of this Website is also governed by our:

Please read these documents carefully to understand how we process personal information.

14. Changes to These Terms

We may update these Terms from time to time.

Any revised version will be published on this Website and will take effect immediately upon publication.

Continued use of the Website constitutes acceptance of any updated Terms.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from the use of this Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact

If you have any questions regarding these Terms of Use, please contact:

Millbrook Garden Centre Limited
Millbrook House
Mitchel Troy
Monmouth
NP25 4BD

Email: [email protected]
Telephone: 01600 713770
Contact page: Contact us
Website: www.millbrookshop.com